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Assistance for Australians
It is recommended that all Australians travelling to or living in Canada access the latest travel advisory and register online with the Australian Government via Smartraveller.
See the latest travel advice at Smartraveller
Australian consular staff are available to assist Australians who find themselves in trouble overseas.
Information about what assistance officials can provide
In the event of an emergency, Australians in Canada or Bermuda should contact the Australian High Commission or Consulates.
In the event of an after-hours consular emergency in Canada or Bermuda call:
1 800 364 9180.
Australian Passport and Notarial (including certification) Services
PASSPORT AND NOTARIAL (INCLUDING CERTIFICATION) SERVICES ARE AVAILABLE BY APPOINTMENT
How to obtain a passport in Canada
Applicants who are eligible to submit a passport application by mail, must lodge it at the correct office according to the information below on ‘where to lodge’. If you are attending an interview, applicants may choose any location. Please ensure to arrange an appointment in advance.
Appointments are available between: 09:30am - 1:00pm and 2:00pm - 4:00pm (Monday to Friday).
Appointments outside of these times may be available on a case by case basis.
To make an appointment please contact the Australian High Commission on +1 613 236 0841 or by email to:
passports: firstname.lastname@example.org or consular: email@example.com
Australian citizens in Canada and Bermuda can lodge passport applications at the Australian High Commission in Ottawa, the Consulate-General in Toronto or the Consulate in Vancouver.
It is important to be aware of passport application requirements before seeking to lodge an application. This information and application forms are available on the Australian Passports Office website. Access here the list of guarantors approved for use in Canada and Bermuda.
Where original passport application supporting documentation is in a language other than English, an original English translation by an approved certified translator must also be provided. Approved translators must be certified by provincial and territorial bodies which are members of the Canadian Translators, Terminologists and Interpreters Council.
List of approved organisations
Passport fees are set in Canadian dollars and subject to monthly review in accordance with exchange rate fluctuations.
Fees for passport applications lodged in Ottawa, Toronto and Vancouver may be paid by credit card.
Credit card authorisation form (downloadable PDF)
Credit card authorisation form (blank web page)
Lost or stolen passports can be reported online via the Australian Passports Office.
Report a lost or stolen passport online
Where to lodge passport applications
Australian High Commission
Hours of Business
Australian Consulate – General
Hours of Business
Greater Toronto area
(Southwestern corner of Ontario below Kingston)
Hours of Business
After hours Consular and Passport Assistance
Australian Citizens and Australian Permanent Residents who require urgent consular or passport assistance may contact the Australian High Commission on 613-236-0841 or the 24 Hour Consular Emergency Centre on +61 2 6261 3305 or by SMS at +61 421 269 080.
Please ensure that the documents relating to notarial services you require from the High Commission / Consulates are presented in the correct form, and that you provide the correct instructions to our staff (for example, on how your signature must be witnessed on the documents).
Please check with the requesting organisation to find out which service you require (for example, whether you need a certified true copy of a document or an authentication).
If you are unsure of the legal requirements relating to the notarial service you require, you should seek independent legal advice.
Neither the Australian Government nor the High Commission/Consulates accept liability for any loss damage or injury arising out of the use of, or reliance on, the document or its contents.
For further information pertaining to legalising documents, please see: http://smartraveller.gov.au/services/legalising-documents.html
Notarial Services Notice, effective 05 December, 2014:
A limited range of notarial services are performed by staff employed in Australian Consulates overseas. In accordance with Section 3 of the Consular Fees Act 1955, staff employed in the Australian Consulate in Vancouver can witness all Commonwealth forms and certify supporting documentation for Commonwealth purposes.
Australian states and territories often limit authority to perform these kind of acts to Australian Consular or Diplomatic officers who are ordinarily based in Australia. With the exception of Queensland documents, locally engaged staff at overseas locations are unable to witness signatures for most state and territory forms, including :
- land or property transaction forms – for example, Landgate land transfers, or
- Renewal or applications for Australian state driver’s licenses.
In accordance with the state legislation that regulates these forms, Australian citizens who require someone to witness the signing of these state issued documents are requested to either contact the state or territory government that issued the documents for further advice about who can witness, or arrange an appointment with an Australian Consular Officer or Australian Diplomatic Officer at one of the following locations:
- The Australian High Commission in Ottawa, or
- the Australian Consulate-General in Toronto.
Note: For all education documents
Due to the increased risk of fraud, the following procedures must be followed in order for an education document to be authenticated by an Australian diplomatic/consular mission:
• Only education documents issued by an Australian education institution can be authenticated. Authentication of education documents issued by non-Australian institutions must be pursued through authorities in the country in question.
• The Australian diplomatic/consular mission must be able to verify the identity and status of the Australian education institution before proceeding with the authentication of the document.
• All Australian education documents must be certified by the central Student Administration office of the issuing institution as a 'true and accurate record' before the document can be authenticated. In the event that the relevant institution does not provide this service, the document must be notarised by an Australian Notary Public.
• Only after this certification or notarization has been received, may the Australian diplomatic/consular mission authenticate a tertiary education document.
The following links provide information which may be of interest to Australians living in Canada and Bermuda.
• Recognition of Australian drivers' licences in Canada
• Australian Customs and Border Protection
• Australian quarantine regulations
• Bringing pets to Australia
• Australian citizenship
• Benefits and social services
• Australian Federal Police clearances
• Australian elections
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html or by requesting a copy from the Department and/or The Australian High Commission, Ottawa.