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Assistance for Australians
It is recommended that all Australians travelling to or living in Canada access the latest travel advisory and register online with the Australian Government via Smartraveller.
See the latest travel advice at Smartraveller
Australian consular staff are available to assist Australians who find themselves in trouble overseas.
Information about what assistance officials can provide
In the event of an emergency, Australians in Canada or Bermuda should contact the Australian High Commission or Consulates.
In the event of an after-hours consular emergency in Canada or Bermuda call:
1 800 364 9180.
Australian Passport and Notarial (including certification) Services
PASSPORT AND NOTARIAL (INCLUDING CERTIFICATION) SERVICES ARE AVAILABLE BY APPOINTMENT
Appointments are available between: 09:30am - 1:00pm and 2:00pm - 4:00pm (Monday to Friday).
Appointments outside of these times may be available on a case by case basis.
To make an appointment please contact the Australian High Commission on +1 613 236 0841 or by email to:
passports: firstname.lastname@example.org or consular: email@example.com
Australian citizens in Canada and Bermuda can lodge passport applications at the Australian High Commission in Ottawa, the Consulate-General in Toronto or the Consulate in Vancouver.
It is important to be aware of passport application requirements before seeking to lodge an application. This information and application forms are available on the Australian Passports Office website. Access here the list of guarantors approved for use in Canada and Bermuda.
Where original passport application supporting documentation is in a language other than English, an original English translation by an approved certified translator must also be provided. Approved translators must be certified by provincial and territorial bodies which are members of the Canadian Translators, Terminologists and Interpreters Council.
List of approved organisations
Passport fees are set in Canadian dollars and subject to monthly review in accordance with exchange rate fluctuations.
Fees for passport applications lodged in Ottawa, Toronto and Vancouver may be paid by credit card.
Credit card authorisation form (downloadable PDF)
Credit card authorisation form (blank web page)
Lost or stolen passports can be reported online via the Australian Passports Office.
Report a lost or stolen passport online
Where to lodge passport applications
If lodging a passport application in person please call to arrange an appointment with the relevant passport office.
Applicants from Northwest Territories, Alberta, Saskatchewan, Manitoba, Ontario (excluding the region southwest of Kingston), Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut and BERMUDA should lodge their application in Ottawa.
Applicants in south-western corner of Ontario below Kingston (including the Greater Toronto Area), should lodge in Toronto.
Applicants in British Columbia or Yukon should apply with the Australian Consulate Vancouver.
After hours Consular and Passport Assistance
Australian Citizens and Australian Permanent Residents who require urgent consular or passport assistance may contact the Australian High Commission on 613-236-0841 or the 24 Hour Consular Emergency Centre on +61 2 6261 3305 or by SMS at +61 421 269 080.
Please ensure that the documents relating to notarial services you require from the High Commission / Consulates are presented in the correct form, and that you provide the correct instructions to our staff (for example, on how your signature must be witnessed on the documents).
Please check with the requesting organisation to find out which service you require (for example, whether you need a certified true copy of a document or an authentication).
If you are unsure of the legal requirements relating to the notarial service you require, you should seek independent legal advice.
Neither the Australian Government nor the High Commission/Consulates accept liability for any loss damage or injury arising out of the use of, or reliance on, the document or its contents.
The following links provide information which may be of interest to Australians living in Canada and Bermuda.
• Recognition of Australian drivers' licences in Canada
• Australian Customs and Border Protection
• Australian quarantine regulations
• Bringing pets to Australia
• Australian citizenship
• Benefits and social services
• Australian Federal Police clearances
• Australian elections