Australian High Commission
Canada
Responsibility for Bermuda

Visas, Migration and Citizenship

Visas, Immigration and Citizenship

What's New

 

Electronic Travel Authority (ETA)

ETA lodgement is only available through the Australian  ETA app which you can download for free from the Apple Store (Apple) or Google Play store (Android).

The app provides an easy to use method to apply for an ETA using the technology available on mobile devices. This includes using the camera to scan a passport to pre-populate biographic data into the application.

You can apply for an ETA through the app if:

·         you meet all ETA eligibility requirements and

·         you hold a passport from an eligible country.

If you are unable to use the app, you can apply online through ImmiAccount for another visa that suits your needs.

European passport holders may be eligible for an eVisitor (subclass 651)

 

ETA Referrals

If your ETA has not been successful please refer to the instructions provided in the email sent to you.

 

  

Latest news

For the latest immigration and citizenship news, see News archive.

Enquiries

Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.

Global Service Centre

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.

Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.

Alternatively, a TIS interpreter can also be engaged directly via:

Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.

Allegations related to suspicious border activities

​​​​​​​​​​​If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime.  You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.