Australian High Commission
Canada
Address: Suite 710, 50 O'Connor Street, Ottawa, ON K1P 6L2 - Tel: 613-236-0841 - Fax: 613-236-4376

Electronic Travel Authority (ETA) Referrals

IMPORTANT
Changes to ETAs from April 2008

From 21 April 2008, the Australian Department of Immigration and Citizenship is implementing changes to the ETA system. In a small number of cases, we cannot immediately issue your ETA. Please check back in 12 hours to confirm whether your application has been successful. Please apply for your ETA as early as possible to allow sufficient time for your application to be processed.

NOTE: This service is available only for persons residing in Canada, USA or the Caribbean.

In a small percentage of cases, the ETA system site (or your travel agent/airline) may not be able to evaluate and approve your request for an ETA. This is called an “ETA Referral”. If you receive a referral message, please send an email to the ETA Helpdesk in Ottawa at ETA.Referrals.OTWA(by email) or by fax on 613 236 0026 containing the following information:

1. Type of ETA (eg Visitor or Business-Short)
2. ETA Reference Number (if known)
3. Family name (exactly as shown in passport)
4. Given names (exactly as shown in passport)
5. Sex/Gender
6. Date of birth (day/MONTH/year)
7. Nationality (as shown on passport used for ETA)
8. Passport number
9. Passport issue date (day/MONTH/year)
10. Passport expiry date (day/MONTH/year)
11. Passport country of issue
12. Issuing Authority/Place of Issue (exactly as shown in passport)
13. Country of birth
14. Do you hold any other citizenship/nationality? If yes, please state name of country/ies 
15. Occupation (Job Title and Nature of Work) 
16. Name of employer 
17. Postal address 
18. Email address 
19. Fax number
20. Departure date and time 
21. Name, address, telephone number and email address of contact person (eg the person you are visiting in Australia
22. Do you currently hold any other valid visa for Australia? If yes, please provide details.  (If you are unsure, reply Yes).

If you are travelling within 3 business days of your referral to us, include your departure date and the word "URGENT" at the top of your message.

Referral Response Times
An officer will respond within three working days of receipt of your referral by return fax or return email.  We ask for your patience during this processing time.  In URGENT cases, we will make every attempt to resolve your referral prior to your departure date. However, we will accept no responsibility if you have made firm travel arrangements in advance of obtaining an entry visa for Australia.

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