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Australian High Commission, Ottawa
Suite 710 - 50 O'Connor Street
Ottawa, Ontario, K1P 6L2
Telephone: +1 (613) 236 0841
Fax: +1 (613) 216 1321
Monday to Thursday 8.30am – 5.00pm (Eastern time); Friday 8:30am – 4:30pm (Eastern time)
Members of the public please be advised that the City of Ottawa has started work on the Queen Street water main replacement project. The project takes place between Bronson and Elgin Streets.
Pedestrian access and access to the Australian High Commission (50 O’Connor Street - the Sunlife Financial Building) will be maintained throughout the construction. However, portions of Queen Street will be reduced to one lane in each direction and parking will not be available in the affected portions of the street.
Kent Street between Albert and Queen will also be reduced to one lane to accommodate the construction.
Members of the public are reminded to exercise caution while travelling through construction zones.
Consular jurisdictions: Northwest Territories, Alberta, Saskatchewan, Manitoba, Ontario (excluding Greater Toronto Area), Quebec, Newfoundland & Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut and Bermuda.
Consular Emergency Service
If you are an Australian in Canada who requires emergency consular assistance, please contact the High Commission during business hours on +1 (613) 236 0841. Outside business hours, contact the 24-hour consular emergency service in Canberra on +61 2 6261 3305 or from within Canada call 1 800 364 9180.
Visas, Immigration and Citizenship
Telephone: +1 (613) 216 7603
(Service available in English, French, Portuguese and Spanish)
Fax: +1 (613) 236-0026
Telephone service hours: Monday to Friday 10:00am – 5:00pm (Eastern time)
The Americas Service Centre (ASC) is currently experiencing a high volume of calls. If all of our phone lines are occupied, you will hear a busy signal.
Please be advised that only Information Officers in the ASC can assist or answer queries in relation to visas to Australia and Australian citizenship matters.
We encourage you to try again between 10am to 5pm EST. Alternatively you can contact the Americas Service Centre by email at http://www.immi.gov.au/contacts/forms/americas/index.htm.
Other Australian Government Offices in Canada
Note: The Toronto and Vancouver offices do NOT process or offer information services for Visa, Immigration and Citizenship applications. Please contact the Australian Visa Information Service at 1 (613) 216 7603 for all enquiries pertaining to visas, immigration or citizenship.
Australian Consulate-General and Trade Commission, Toronto
175 Bloor Street East
Suite 1100 - South Tower
Toronto, Ontario M4W 3R8
Telephone: +1 (416) 323 4280
Passports/Consular: +1 (416) 323 4288
Fax: +1 (416) 323 4295
Consular jurisdictions: Greater Toronto Area (the south-western corner of Ontario below Kingston).
Australian Consulate and Trade Commission, Vancouver
Suite 2050 - 1075 West Georgia Street
Vancouver, British Columbia V6E 3C9
Telephone: +1 (604) 694 6160
Passports: +1 (604) 694 6165
Fax: +1 (604) 684 1856
Office Hours: Monday to Friday 9:00am - 12:00pm; 1:00pm - 5:00pm
Consular jurisdictions: Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Sasktachewan and Yukon.