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Australian Visa Information Service (Ottawa Contact Centre)
The Department operates a toll free phone line accessible from anywhere in North America (Canada and USA) and most of the Caribbean.
Contact centre agents will provide general information on visas, immigration and citizenship.
Toll free number: 1 888 990 8888
Hours of operation: Monday to Friday, 10:00 am to 5:00 pm Eastern time
(Recorded information is available outside these hours and during public holidays.)
You can also make an enquiry by email using the online enquiry form: www.immi.gov.au/contacts/forms/americas
Alternatively, you can obtain information on Visas and Immigration from the Department of Immigration and Citizenship (DIAC) website and information on Australian Citizenship from the Australian Citizenship website.
The Australian Visa Information Service (Ottawa Contact Centre) provides general information only. If you have an application that is currently in progress and you wish to check on the status of that application, please refer to the following pages:
Status Checks for Visa Applications sent to the Ottawa office
Status Checks for Online Visa Applications