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Information Service for Australian Visas
The Department operates an information phone service accessible from anywhere in the world.
Information officers will answer your questions about visas, immigration and citizenship. Service is available in English, French, Portuguese and Spanish.
Information Service for Australian Visas number: 1 905 280 1437
Hours of operation: Monday to Friday, 10:00 am to 5:00 pm Eastern time
You can also make an enquiry by email using the online enquiry form: www.immi.gov.au/contacts/forms/americas
Alternatively, you can obtain information on Visas and Immigration from the Department of Immigration and Citizenship (DIAC) website and information on Australian Citizenship from the Australian Citizenship website.
The Information Service for Australian Visas provides general information only. If you have an application that is currently in progress and you wish to check on the status of that application, please refer to the following pages:
Status Checks for Visa Applications sent to the Ottawa office
Status Checks for Online Visa Applications